FAQ's on Residential Cleaning Services in DC
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We want to make your life easier, but just so we’re squared up, a checklist will be provided via the
invoice of everything you can expect with each service.
We require all add-ons to be booked in advance, so we can ensure we have the time required to
complete everything to our exceptionally high standards. We’re happy to accommodate services
from the Add-On list prior to your day of service, unfortunately, we can’t accept same-day requests
No, you do not need to be home while we are cleaning, as long as we have a way to
enter. Most clients leave us with a door code lockbox code, or the key is stored in the
office. If you are home, we will gladly work around you.
Yes, it would be helpful to have the space tidied up & laundry/toys picked up.
CLEANING TOOLS AND SUPPLIES
Yes! We provide all the cleaning supplies we will need to clean your home.
You bet. We always aim to use eco-friendly products and tailor our cleaning methods to reduce
waste whenever possible. Our cleaning kit is composed of eco-conscious products. Furthermore, our
Cleaning Technicians won’t use Bleach, Easy Off, Pledge or CLR.
One of the benefits of using Swept Clean is the peace of mind that comes with our founder’s years
of research into the very best and healthiest methods of cleaning, which includes using only the
most effective, eco-conscious products. We’ve also determined which products are the most
hazardous for your home and your health, and out of the care and respect of our Cleaning
Technicians, we will not use the following products: Bleach, Easy Off, Pledge, and CLR.
Yes. A vacuum is used to clean hardwood floors and also helps to remove dust and allergens from
the environment. A broom kicks dust up and will resettle; a vacuum removes it.
TRUST & SAFETY
PRICING AND PAYMENT
When you book your service, you’ll need to provide a credit card that will be saved on your account.
All services will be charged the day of booking before your service takes place. You’ll receive an
invoice for the cleaning via email and receipt.
If you scheduled for a recurring clean (weekly, bi-weekly, or monthly), the card stored on file will
automatically get charged on the first of the month for that month’s scheduled appointments. All onetime appointments will get an invoice sent via email with a payment link after completion of the
service.
No credit card numbers are stored in our system (only a token that allows us to charge the card).
Also, credit card transactions are processed by STRIPE and are layered on their own 256-bit
security protocol. Rest assured; we take security very seriously.
Sharing is caring… Receive $50 off on next month's invoice when you refer a friend. If they become
a recurring client, you will receive $100 to next month's invoice.
Swept Clean nominally increases rates at the beginning of each calendar year to keep up with
inflation and minimum wage increases. This allows us to ensure we are offering the most
competitive wages to get the very best staff.
We set our quotes based on the size of the space and the number of bedrooms and bathrooms that
you describe at the time of booking. In the event we arrive, and your space has excessive clutter,
mess, or garbage to work through, we’ll add the Heavy-Duty fee to your cleaning invoice. If this is
required, you will be notified immediately.
It’s totally your call — it’s always appreciated but never expected. It won’t change the level of service
you receive (but it’ll certainly put a spring in your Cleaning Technician’s step). You can add a tip by
adding it to your invoice and this will go directly to the Technician that cleaned your home.
To update your credit card, call the office and we will change it to the new number for you.
Visit our Get A Quote page (it’s the best decision you’ll make all day) You’ll be prompted to select
your service, provide details about the space you’d like cleaned, and from there we can start the
process of planning your first visit.
Swept Clean reserves the right to cancel any service, at any time, for any reason. Racism,
sexism, disrespect, discrimination, or any form of harassment or abusive behavior toward our office
staff or Cleaning Technicians will result in immediate and permanent termination of service. (Let’s
keep it clean, shall we?)
Cleaning Technicians (soon to be known as your favorite people on the planet) are the professionals
who come into your home to provide our boutique cleaning services. Many have previous
experience working in top-notch hotels or private homes. (We’re very picky!!) They are experienced,
highly trained, careful, reliable, honest, and in great shape! Our management team adheres to a
strict hiring process, which includes reference checks, training, bonding, and insurance protection.
We keep a close eye on our staff and if they don’t love their job and care deeply about their
performance, they don’t stick around.
You bet we wouldn’t operate if we weren’t! In addition, all our staff are employees and are covered
by WSIB. We are able to provide proof of insurance if requested.
We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something
breaks or is damaged, our staff are trained to photograph it and report it immediately, without
reprimand. They are careful and considerate of each space they attend, but every now and then
something can happen (we are human, after all). Once reported to the office, we contact you to
discuss a fair and quick resolution. We do ask that any irreplaceable items be put away and anything
you are concerned about is noted at the time of booking. Please note, we don't repair or replace
existing damaged or improperly installed items.
Swept Clean offers a 100% Satisfaction Guarantee. Please inform us by email or phone and provide
photos of any dissatisfaction within 24hrs of your cleaning visit to qualify
This provides you with the opportunity to have us come back to fix the tasks. The fix-up visit time &
date will be in accordance with our availability.
SCHEDULING & CANCELLATION
In the event you reschedule, skip, add, or cancel your service, we ask that you give a 24-hour notice, we can
credit 100% on next month's invoice. Without 24-hour notice you will only be credited 50% of the rate of
service on next month's invoice. Cancellations on the same day of service for any reason will not be credited
to the rate of service. All cancellations must be made through our office by email or phone.
If you have scheduled one-time cleaning, such as a deep clean or move cleaning and a 24-hour notice wasn’t
given, we will charge a 25 % cancellation fee.
In the rare circumstance that you stand up a Cleaning Technician, it’s called a lock out — our staff
have been deployed and by law, we need to pay them. Because of that, 50% of the cleaning charge
will be billed.
POLICIES
We’ll do our very best to assign a regular Cleaning Technician to your space, but we can’t always
guarantee it, due to circumstances outside of our control.
We know, we know, you can’t get enough of our Cleaning Technicians, but we have our formula
down pat, so we can easily determine the optimal number of staff to attend to your job.
Our first booking can begin at 9 AM, and our second booking of the day can begin at 1:30 PM. We
operate six days a week (Sunday-Friday), closed for all Hebrew observances and open for all
statutory holidays.
Tidying up clutter on surfaces and floors ahead of our arrival will save us time and allow us to focus
our efforts on actual cleaning. Plus, no one knows your clutter quite like you do, we’d hate to make it
challenging for you to find something after we’ve tidied it up. If we arrive to find excessive clutter
requiring additional work, we’ll have to add our Heavy-Duty cleaning fee to your service to make
sure you get the cleaning you booked.
We send out a series of reminders before your appointment via email, text, and an on-my-way text
letting you know the cleaning technician is on the way and a text letting you know when we have
completed your home.
Cleaning without water, electricity, heat or AC is like cooking without ingredients. It’s a no-go. Please
contact us as soon as you learn of an issue so we can reschedule your cleaning. Learn more about
our cancellation policies above.
You mean, “Can I just steal your staff?” We spend a lot of time finding and training our Cleaning
Technicians to provide our clients with the best possible service. You may not solicit them to be
employed or contracted by you or your affiliates for cleaning services of any kind. If you would like to
hire or contract one of our staff to work independently for you or your affiliates, you may request this
by informing our office in writing. If your request is approved, you will be required to pay a $3,000.00
training fee in advance.